• Haryanto Tanuwijaya Dinamika University



Purpose —  This research was conducted to explore factors influencing utilization of information technology and its impact on user satisfaction and managerial performance. Design/methodology/approach —  This research is a quantitative explanatory research using primary data collected by questionnaire. The respondents were fully structural officer in the tecnology  information based university. Data analysis uses structure equal modeling with SmartPLS.Findings —  The results of this reseach indicate that the social, affection, complexity, long term consequences factors have a positive and significant impact toward utilization of information technology. Job fit and facilitating condition factors have no significant to utilization of information technology. This study result also indicates that utilization of information technology has no impact to managerial performance. Practical implications —  To enhance managerial performance, the institution should find another approach in the utilization of information technology. The increasing of education business competition in digital era requires institution to utilize information technology appropriately in order to gain the top and superior university.Originality/value —  This study can be used as a recommendation for the insitution related policies of utilization and invesment of information technology in the future to gain managerial performance. Keywords —  Social, Affection, Complexity, Job fit, Long term consequences, Facilitating condition, Utilization of information technology, User satisfaction, Managerial performance. Paper type —  Case study

Author Biography

Haryanto Tanuwijaya, Dinamika University

Departement of Management, Faculty of Economics and Business, University of Dinamika, Surabaya, Indonesia


Agus, S.I.K. 2006. Analisis Faktor-Faktor yang Berpengaruh Penggunaan Teknologi Teknologi Sistem Informasi serta Pengaruh Penggunaan Teknologi Sistem Informasi terhadap Kinerja Chief Accounting pada Perusahaan Cargo di Denpasar. Fakultas Ekonomi, Universitas Udayana, Denpasar.

Amoroso, D. L., and Cheney, P. H. 1991. Testing a Causal Model of End-user Application Effectiveness. Journal of Management Information Systems. Vol 8. No 1:63-89.

Brynjolfsson, G. H. and Hitt, W. S. 1996. Accountong Information Systems. 6th. Edition. New-Jersey: Prentice-Hall International.

Callon, J. D. 1996. Competitive Advantage through Information Technology. New York: McGraw Hill, USA.

Cooper, D.R. and Schindler, P.S. 2003. Business Research Methods. 8th Edition. New York: Mc Graw-Hill Irwin.

Darmini, AA.S.R., and I N.W.A Putra. 2007. Pemanfaatan Teknologi Informasi dan Pengaruhnya pada Kinerja Individual Pada Bank Perkreditasn Rakyat di Kabupaten Tabanan. Jurusan Akuntansi, Fakultas Ekonomi. Universitas Udayana.

DeLone, W.H. and McLean, E.R. 1992. Information System Success: The Quest for the Dependent Variable. Information System Research (March): 60-95.

Doll, W.J. and Torkzadeh, G. 1998. The Measurement of End-User Computing Satisfaction. MIS Quarterly (June): 259-273.

Etikan, Ilker. 2016. Comparison of Conenience Sampling and Purposive Sampling. American Journal of Theoretical and Applied Statistics). Vol 5. No 1:1-4.

Ferdinand, A. 2000. Structural Equation Modelling Dalam Penelitian Manajemen;Aplikasi Model-Model Rumit Dalam Penelitian Untuk Tesis S-2 dan Disertasi S-3. Semarang: BP Universitas Diponegoro.

Ghozali, Imam. 2011. Aplikasi Analisis Multivariat dengan Program SPSS. Semarang: Badan penerbit Universitas Diponegoro.

Goodhue, D.L. and Thompson, R.L. 1995. Task-Technology Fit and Individual Performance. MIS Quarterly (June).

Guimaraes, T., D. S. Staples, and J. D. McKeen. 2003. Empirically Testing Some Main User-Related Factor for Systems Development Quality. Quality Management Journal. Vol 10. No 4:39-54.

Istianingsih, and Utami, W. 2009. Pengaruh Kepuasan Pengguna Sistem Informasi Terhadap Kinerja Individu (Studi Empiris Pada Pengguna Paket Program Aplikasi Sistem Informasi Akuntansi Di Indonesia). Seminar Nasional Akuntansi XII Palembang 2009.

Ives, B., M.H. Olson, and J.J. Baroudi. 1983. The Measurement of User Information Satisfaction. Communications of the ACM c 785-793.

Latan, Hengky, and Ghozali, Imam. 2012. Partial Least Squares: Konsep, Teknik dan Aplikasi SmartPLS 2.0. Semarang: Badan penerbit Universitas Diponegoro.

Kim, C., Suh, K. and Lee, J. 1998. Utilization and User Satisfaction in End-User Computing: A Task Contingent Model. Information Research Management Journal. Vol 11. No 4:11-24.

Kurniawan, R, 2008. Analisis Pengaruh Teknologi Informasi Pada Kinerja Organisasi Study Empiris PT. Bank Rakyat Indonesia (PERSERO) Tbk Unit Kantor Cabang Tegal, Kantor Wilayah Semarang. Tesis S-2, Magister Sains Akuntansi Universitas Diponegoro.

McGill, Tanya, Hobbs, Valerie, and Klobas, Jane. 2003. User-Developed Applications and Information Systems Success: a Test of DeLone and McLean’s Model. Information Resource Management Journal. Vol 16. No 1:24-45.

Melone N.P. 1990. A Theoretical Assessment of The User Satisfaction Construct in Information System Research. Management Science. Vol 36. No 1:76-91.

Myers, Barry L, Kappelman, Leon A. and Prybutok, Victor. R. 2007. A Comprehensive Model for Assessing the Quality of the Information System Function: Toward a Theory for Information System Assessment. Information Resource Management Journal (Winter). Vol 10. No 1:6-25.

Noerlina, dkk. 2005. Analisis Tingkat Kepuasan Pengguna Terhadap Aplikasi Oracle 9i: Studi Kasus PT Sport Forecast Asia. Jurnal Compact. Vol 2. No 1:60-74.

Rahmawati, D. 2008. Analisis Faktor-Faktor Yang Berpengaruh Terhadap Pemanfaatan Teknologi Informasi. Jurnal Ekonomi & Pendidikan. Vol 5. No 1:107-118.

Rai, A., Patnayakuni, R, and Patnayakuni, N. 1997. Technology Investment and Business Performance. Communication of the ACM: 89-9.

Rai, A., Lang, S.S. and Welker, R.B. 2002. Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis. Information System Research. Vol 13. No 1:29-34.

Schiffman, S., Meile, L., and Igbaria, M. 1992. An Examination of End-user Types. Information & Management. Vol 22. No 4:207-215.

Schoen, E.D., Eendebak, P.T., and Nguyen, M.V.M. 2009. Complete Enumeration of Pure-Level and Mixed Orthogonal Arryas. Journal of Combinatiorial Designs (March): 1-28.

Seyal, A.H., Rahim, M.M, and Rahman, M.N.A. 2000. Computer Attitudes of Non-Computing Academics: A Study of Technical Colleges in Brunei Darussalam. Information & Management 37 (2000):169-180.

Sommers, T. M., Nelson, K., and Karimi, J. 2003. Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument. Decision Sciences. Vol 34. No 3:595-621.

Thompson, R.L., Higgins, C.A, and Howell, Jane M. 1991. Personal Computing: Toward a Conceptual Model of Utilization. MIS Quarterly (March): 125-143.

Tjhai, Fung Jin. 2003. Analisis Faktor-Faktor Yang Mempengaruhi Pemanfaatan Teknologi Informasi dan Pengaruh Pemanfaatan Teknologi Informasi terhadap Kinerja Akuntan Publik. Jurnal Bisnis dan Akuntansi. Vol 5. No 1:1-26.




How to Cite

Tanuwijaya, H. (2021). ANALYSIS FACTORS INFLUENCING UTILIZATION OF INFORMATION TECHNOLOGY AND ITS IMPACT ON USER SATISFCATION AND MANAGERIAL PERFORMANCE (Study of an Information Technology based University in Surabaya). The International Journal of Accounting and Business Society, 29(2), 1–18.