FACTORS INFLUENCING PATIENTSâ€™ DECISION IN SELECTING BENGKULU REGIONAL GENERAL HOSPITAL IN INDONESIA
AbstractThe objectives of this study are to find: 1) Physical evidence influencing patientsâ€™ Decision in selecting Rumah Sakit Umum Daerah Bengkulu City; 2) Medicine rate influencing patientsâ€™ Decision in selecting Rumah Sakit Umum Daerah Â Bengkulu City; 3) Administrative service influencing patientsâ€™ Decision in selecting Rumah Sakit Umum Daerah Â Bengkulu City and; 4) Quality of Doctors influencing patientsâ€™ Decision in selecting Rumah Sakit Umum Daerah Â Bengkulu City. The sampling method used in this study is accidental sampling by distributing questionnaire to 151 patients or patientsâ€™ family who use health facility of inpatient in Rumah Sakit Umum Daerah Bengkulu City. The data analysis used is multilinear regression with computer application program of Statistical Package for the Social Science (SPSS) 22.0.Version. The result showed physical evidences, Â and administrative service,Â partially influence positively to patientsâ€™ Decision in selecting Rumah Sakit Umum Daerah Â Bengkulu City. However the medicine rate and quality of doctors partially does not influence patientsâ€™ Decision in selecting Rumah Sakit Umum Daerah Bengkulu CityKey words:Physical Evidence, Medicine Rate, Administrative Service, Quality of Doctors, Selecting Decision
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